Small business hub
Helping employers with workers compensation
Small business hub
icare supports small business owners to manage workers compensation by providing everything you need in one place.
If your average performance premium (APP) is $30,000 or less, this hub is designed for you.
When it suits you, use these resources and information to support your business to:
- lower your premium
- effectively manage claims
- return injured workers back to work as soon as possible.
Quick links
Manage your premium | Safety and prevention | Make a claim | Claims resources | Education and events | For new employers | Contact us
Manage your premium
What is included in my premium?
Your policy helps cover your business against costs associated with supporting a worker who is injured at work. This may include:
- Weekly compensation benefits, e.g., paying all or a portion of their wage
- Medical and hospital expenses, e.g., GP consultations, physiotherapy, and surgery expenses
- Rehabilitation services, e.g., providers that support employers and workers with safe return to work
- Certain personal items, e.g., clothing or spectacles, if damaged in a work-related accident
- Lump sum payment for death or permanent impairment
Safety and prevention
Create a safer workplace for your team with icare's practical tools and resources.
Share recommendation(s)
Question 1/4
Do you, or your workers deal with customers, visitors or guests as part of your work?
Question 2/4
Do you, or your workers drive as part of your work?
Question 3/4
Are you interested in supporting the mental health of your workers?
Question 4/4
Are you interested in what you can do to support your own mental health?
Recommendation(s) sent successfully.
Recommendation(s) sent failed, please try again later.
Our Recommendations
Based on your answers the following program(s) are recommended for you
Respect & Resilience training
We recommend that you complete our Respect & Resilience training. Our 3 eLearning modules can be completed in one hour. This training will help you, and your workers, better manage difficult customer interactions.
View Details
Road safety training
We recommend that you complete the Road safety in your workplace training. The 4 eLearning modules can be completed in approximately one hour. This training will help you, and your workers, learn how to prevent work related vehicle incidents and stay safe on the road.
View Details
Mental Health Coaching
We recommend that you complete Workplace Mental Health Coaching. These free sessions are suitable for small businesses that are seeking to identify risks to mental health within your business and give you practical tools and strategies to manage them.
View Details
Ahead for Business
We recommend that you complete a Business Stress Test. This is a two-minute survey to gauge how you manage the typical stressors business owners face. Once you complete the 13 questions, you will receive tips and tools, based on your responses, to help you get ahead in business. The best way to kick-start mental health in your business is to start by looking after your most important asset - you.
View Details
Resource Hub
We recommend that you review our Work Health and Safety Resource Hub for practical resources and guidelines for your business.
View details
Provider Directory
We recommend that you review our Provider Directory for Work Health and Safety Providers in your industry.
View details
Safe Work NSW Toolkit
Work health and safety is everyone's business. Even if you're self-employed or a small business, you are leagally responsible for the health and safety of yourself and everyone in your workplace, including workers, visitors, customers, clients and volunteers. Use this toolkit to understand the seven components of work health and safety to help you create a safer, healthier and more successful business.
Make a claim
As an employer, you need to notify your Claims Service Provider (CSP) within 48 hours of becoming aware of a work-related injury or illness.
Claims resources
This is where you need to go to notify us of an injury at your workplace or lodge a claim. You'll find easy-to-use templates and forms, fact sheets and guidance for managing the claims process.
Support for employers
The first few weeks of a worker's claim
Education and events
icare’s Mobile Engagement Team (MET) delivers free education, webinars and live events to help small businesses across NSW better understand workers compensation, employer responsibilities, and how to support recovery at work.
Mobile Engagement Team events
Meet with our team, ask questions and learn more about workers compensation.
View upcoming webinars and face-to-face events for small businesses.
Contact us
Need help with your policy, a claim, or using this hub? We’re here to support small businesses across NSW.
Need help?
For policy, claims or accessibility support, visit:
Live chat
Live chat is available Monday to Friday, 8:30am to 6pm. Look for the chat button in the bottom-right corner of your screen when it's online.
